At ku999, your privacy matters. This policy explains exactly what personal data we collect, why we collect it, how we use it, and what rights you have over your own information. We keep things straightforward — no legal jargon, no hidden surprises.
Last Updated: January 2025Our Privacy Commitments
These six commitments summarise how ku999 approaches your privacy. The full policy below contains all the details — please read it carefully.
Every piece of personal data you share with ku999 is protected using industry-standard SSL/TLS encryption. Whether you're registering, depositing via bKash, or contacting support, your information travels securely and is stored in encrypted form on our servers.
ku999 does not sell, rent, or trade your personal information to third-party marketers under any circumstances. Your data is used only to operate your account, process payments, and improve the ku999 platform. We share data with third parties only where strictly necessary and always under confidentiality agreements.
You have the right to access, correct, and delete the personal data ku999 holds about you. You can request a full copy of your data at any time by contacting our support team. If you want to close your account and have your data removed, we will process that request in line with our legal obligations.
ku999 only collects the data that is genuinely necessary to operate your account and comply with our licensing obligations. We don't ask for information we don't need. The data we collect is limited to what's required for registration, payment processing, identity verification, and customer support.
ku999 keeps your personal data only for as long as it is needed. Account data is retained for the duration of your account and for a defined period after closure, as required by our gaming licence and applicable financial regulations. Once the retention period expires, your data is securely deleted.
In the unlikely event of a data breach that affects your personal information, ku999 will notify you promptly via the email address registered to your account. We will explain what happened, what data was affected, and what steps we are taking to address the situation and prevent it from happening again.
Welcome to the ku999 Privacy Policy. ku999 ("we", "us", "our") is committed to protecting the personal data of everyone who uses our platform. This Privacy Policy explains how ku999 collects, uses, stores, and protects your personal information when you visit our website, create an account, make a deposit, or interact with any of our services.
By registering at ku999 or continuing to use the platform, you confirm that you have read and understood this Privacy Policy and that you consent to the collection and use of your personal data as described here. If you do not agree with this policy, please do not use the ku999 platform.
This Privacy Policy applies to all services offered by ku999, including sports betting, casino games, live dealer games, crash games, and any promotional activities. It should be read alongside the ku999 Terms and Conditions, which form part of the overall agreement between you and ku999.
This policy is written in plain English so that every ku999 player — whether you're in Dhaka, Chittagong, or anywhere else in Bangladesh — can understand exactly how your data is handled.
ku999 collects only the personal data that is necessary to provide our services, comply with our licensing obligations, and keep the platform secure. The categories of data we collect are set out below.
When you create a ku999 account, we collect your full name, date of birth, email address, mobile phone number, and your chosen username and password. This information is required to open and manage your account.
To comply with Know Your Customer (KYC) requirements under our gaming licence, we may ask you to provide a copy of a government-issued photo ID (such as a National ID card or passport) and proof of your payment method. This data is used solely for verification purposes.
When you make a deposit or withdrawal, we collect transaction details including the payment method used (e.g. bKash, Nagad, Rocket), transaction amounts, and transaction reference numbers. We do not store full payment account credentials on our servers.
We automatically collect data about how you use the ku999 platform, including the pages you visit, the games you play, the bets you place, your session duration, and the device and browser you use to access the platform.
If you contact ku999 support via live chat or email, we retain records of those communications to help resolve your query and to improve our customer service.
ku999 will never ask for your full payment account PIN or password via email, live chat, or any other channel. If you receive such a request, please report it to our support team immediately.
ku999 collects your personal data through the following channels:
All data collection methods used by ku999 are lawful and proportionate. We do not use deceptive or covert methods to collect your personal information.
ku999 uses your personal data for the following purposes:
| Purpose | Data Used | Legal Basis |
|---|---|---|
| Account creation and management | Registration data | Contract performance |
| Identity verification (KYC) | ID documents, payment proof | Legal obligation |
| Processing deposits and withdrawals | Financial data | Contract performance |
| Fraud prevention and security | Usage data, financial data | Legitimate interest |
| Customer support | Communications data, account data | Contract performance |
| Responsible gaming monitoring | Usage data, betting history | Legal obligation |
| Platform improvement and analytics | Usage data, cookies | Legitimate interest |
| Promotional communications (opt-in) | Email, phone number | Consent |
ku999 will not use your personal data for any purpose that is incompatible with the purposes listed above without first obtaining your consent.
ku999 uses cookies and similar tracking technologies to improve your experience on the platform, remember your preferences, and analyse how the site is used. A cookie is a small text file stored on your device when you visit a website.
You can manage your cookie preferences through your browser settings. Note that disabling non-essential cookies may affect some features of the ku999 platform. For full details, please refer to our cookie settings panel available on the platform.
ku999 takes the security of your personal data seriously. We implement a range of technical and organisational measures to protect your information from unauthorised access, loss, or disclosure.
While ku999 takes every reasonable precaution to protect your data, no online platform can guarantee absolute security. You also play a role in keeping your account secure — please use a strong, unique password and never share your login credentials with anyone.
If you suspect that your ku999 account has been accessed without your authorisation, contact our support team immediately. We will investigate and take appropriate action to secure your account.
ku999 retains your personal data for as long as your account is active and for a defined period after account closure. The retention periods we apply are based on our legal and regulatory obligations under our gaming licence.
Once the applicable retention period expires, your personal data is securely deleted or anonymised so that it can no longer be linked to you. If you request deletion of your account before the retention period expires, we will delete all data that we are not legally required to retain and will restrict processing of the remaining data to compliance purposes only.
As a ku999 player, you have the following rights in relation to your personal data. To exercise any of these rights, please contact the ku999 support team using the details in Section 13.
ku999 will respond to all data rights requests within 30 days. In complex cases, we may extend this period by a further 60 days, in which case we will notify you of the extension and the reason for it.
Exercising your privacy rights will not affect the quality of service you receive from ku999. We will never penalise you for making a legitimate data rights request.
The ku999 platform is strictly for adults aged 18 and over. ku999 does not knowingly collect personal data from anyone under the age of 18. If you are a parent or guardian and believe that a minor has registered at ku999 or provided personal data to us, please contact our support team immediately.
Upon receiving a verified report that a minor has created an account, ku999 will close the account immediately, delete all associated personal data, and return any deposited funds to the payment method used. ku999 uses age verification checks during registration and reserves the right to request proof of age at any time.
ku999 operates internationally and some of the third-party service providers we use — such as cloud hosting providers and fraud prevention services — may process your data in countries outside Bangladesh. When your data is transferred internationally, ku999 ensures that appropriate safeguards are in place to protect it.
If you have questions about the specific safeguards applied to international transfers of your data, please contact the ku999 support team.
ku999 may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make significant changes, we will notify registered players via the email address on their account at least 14 days before the changes take effect.
The "Last Updated" date at the top of this page will always reflect the date of the most recent revision. We encourage you to review this policy periodically to stay informed about how ku999 protects your data. Your continued use of the platform after any update constitutes acceptance of the revised policy.
Minor updates — such as corrections to typos or clarifications that do not change the substance of the policy — may be made without prior notice. Only material changes will trigger an email notification to registered players.
If you have any questions about this Privacy Policy, want to exercise your data rights, or need to report a privacy concern, please get in touch with the ku999 team. We aim to respond to all privacy-related enquiries within 5 business days.
When contacting us about a data rights request, please include your registered email address and a brief description of your request. This helps us locate your account and process your request as efficiently as possible.
For concerns related to responsible gaming and self-exclusion, please visit the Responsible Gaming page.
Now that you know how ku999 handles your data, you can play with confidence. Register today and enjoy fast bKash deposits, top cricket odds, and a secure gaming environment built for Bangladesh players.
18+ only. Please gamble responsibly. Terms and conditions apply.